enjoy jordan

Conditions & General Informations

Conditions & General Informations

General Informations

TERMS & CONDITIONS

ENJOY JORDAN TOURS & TRAVEL

Your contract will be with Enjoy Jordan Tours and Travel Company, it's an authorized travel agent in Jordan (No: 200107432), also it's a member of:
A. Jordan Society of Tourism & Travel Agents (JSTA)
B. International association ASTA
C. Jordan Tourism Board (JTB).

TO CONFIRM YOUR RESERVATION, PLEASE FOLLOW THESE STEPS

A. Fill your inquiry and send it to us.
(We recommend you to have a look through our package on our website).

B. Our team will send you a suggested proposal upon your request as soon as possible and stay in touch with you to modify the itinerary according to your needs and desire.

C. after verify and finalize all the details concerning your reservation, you will ask us to book and confirm all the services as we agreed.

D. you should make a deposit (30%) of the total amount, and the remaining amount upon your arrival at the airport.
(Bank transfers from your side should be free of any transfer fees)

E. For further clarification, you can call our team any time

THE PAYMENT POLICY (GROUPS ONLY)

Travelling in group: You should make a deposit within 10 days of the reservation, and the remaining of the amount should be paid within 30 days before your arrival date.
In case the booking made within 30 days before arrival, the total payment is required.

METHOD OF PAYMENT

You have 2 ways of payments:

A. By sending us a photo of both sides of your visa or master cards and valid passport and an authorization letter to hold the amount of your trip.

B. By sending a wire to our bank account

Our Bank Details:
Bank account: Jordan Kuwait Bank Mecca Mall Branch Address: Amman-Mecca Mall
P.O.Box: 2558 Amman 11821 Jordan Tel: +962 6 5517967 Fax. : +962 6 5517836

- IBAN Code ( Jordanian Dinar ): JO79JKBA2420003691030013002000
- IBAN Code ( US Dollar $ ): JO64JKBA2420003691030023002000
- IBAN Code ( Euro € ): JO34JKBA2420003691030043002000

Client: Enjoy Jordan Tours & Travel
Our Accounts
Account Currency
0242/0369103/001/3002/000 JD
0242/0369103/002/3002/000 USD
0242/0369103/004/3002/200 EUR

REFUND AND CANCELLATION

In fact; we regret your decision of cancelling your trip to Jordan, and for full cancellation; you should send a letter by fax or email to our company.

Cancellation Policy
A) Over 30 days from date of arrival - Cancellation fees is 5% of total trip cost will apply.
B) 29 - 15 days from date of arrival - Cancellation fees is 25% of total trip cost will apply.
C) 14 - 7 days from date of arrival - Cancellation fees is 40% of total trip cost will apply.
D) 6 - 3 days from date of arrival - Cancellation fees is 75% of total trip cost will apply.
E) Within 2 days from date of arrival - No Refund

"Please note that all cancellations fees must be sent to the local agency"

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. Note: in the case of refund, you have to deduct 6% of the banking transactions.

RESPONSIBILITY AND INSURANCE

Our responsibility is only to serve as we agreed. Enjoy Jordan is not responsible for the following:
Loss, damage, accidents, injuries, death, risks concerning air sea or land, diseases, fires, natural disasters, and theft. We advise you to buy proper travel insurance in case of the above when you buy your airline ticket.

COMPLAINS AND CLAIMS

If you are not satisfied with a certain services, you have to inform us directly through your guide/ driver or contact our team company to work on your problems.
We would like to inform you that Enjoy Jordan is not responsible for any claim after your departure.



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